We ship product from various distribution points throughout the country in order to deliver parts in a timely manner. All parcel shipping takes place Monday thru Friday with UPS/FedEx/USPS at our discretion. In stock orders received and payment confirmed by 1:30 P.M. Pacific Standard time will be shipped the same day. Orders that include back-order parts will be held to SHIP COMPLETE. If a partial shipment is requested, additional freight charges may apply. For items weighing over 150 lbs, we offer LTL truck deliveries through a number of different carriers. Customers will be contacted prior to shipping for approval of LTL truck freight charges. Product shipped with USPS will not be insured and no tracking information will be provided. If a signature of receipt or proof of delivery is required, an additional $5.00 charge will be assessed upon shipping.
Free Freight Offer
We are pleased to offer free UPS/FedEx ground shipping, periodically, for orders over certain total order amount to locations within the contiguous United States. Shipments to Hawaii, Alaska, and outside of the US do not qualify for this offer. While this offer applies to the majority of products, items deemed as oversize by UPS/FedEx/USPS do not qualify. In addition, any items that cannot be shipped with UPS/FedEx/USPS due to size or risk of damage will also not qualify. You may contact Dynavox via e-mail or phone whether the item you need is included under the Free Freight Program. We will do everything possible to give customers the benefit of doubt in these instances, though we reserve the right not to sell any product at a loss. Furthermore, returning a qualified free freight offer order, entirely or partially, will result in actual shipping freight being charged back to the customer, hence, an amount less freight charge and handling fee will be credited back to customer's account.
Domestic Shipping Charges & Expedited Services
The shipping amount shown at checkout reflects the estimated cost of shipping with UPS/FedEx/USPS ground service to locations within the contiguous United States. Hawaii and Alaska customers can receive freight quotes over the phone or by e-mail, but will be charged at a higher rate than shown.
Dynavox also offers the following UPS Delivery Options:
NDA Saturday Saturday morning delivery of packages shipped on Friday
NDA Early AM Earliest possible next business day delivery
NDA (Red) Next business day delivery by noon
2nd Day (Blue) 2-business day delivery
3 Day Select (Orange) 3-business day delivery
The expedited shipping cut-off time is 1:30 PM Pacific Standard time for in stock items. Expedited orders will not display the final shipping total. Additional shipping will be charged to customer's credit account and reflected on the final invoice sent with the order. Expedited freight quotes can be obtained over the phone or by e-mail. Please be prepared to provide the part numbers needed, the destination zip code, and the shipping service requested.
For international shipments, we offer UPS Worldwide International service. The final shipping total at checkout is only an estimate and will vary depending on the items ordered and the destination. We will contact all international customers via e-mail with a final shipping amount prior to shipping. International orders will not ship until the final shipping amount is verified and agreed upon via e-mail. International shipping quotes can also be obtained prior to ordering by e-mail. Please be prepared to provide the part numbers needed and the complete physical shipping address. The final shipping amount charged by Dynavox is for the delivery costs only and does not include any taxes or duties. All taxes, duties, and brokerage fees associated with international orders are the responsibility of the customer at time of delivery.